What this policy covers
Everything published on this site: product pages, rate tables, calculators, educational articles, and the figures inside them. It exists because a wrong number on a lending page is not a typo, it is a consumer harm, and because you are entitled to know who checked the page you are reading.
How content is produced
- DraftingWritten by a named member of staff or a contracted writer with consumer finance experience. Drafts state their sources inline.
- Factual reviewAny figure that describes our product is checked against the current approved rate card, not against another page on this site.
- Compliance reviewThe Chief Compliance Officer reviews every page that states a rate, fee, eligibility rule, or legal obligation before it is published.
- PublicationThe page shows a last-reviewed date and the reviewer's name.
- Scheduled re-reviewPricing pages are re-reviewed whenever the rate card changes and at least quarterly. Educational content is reviewed at least every six months.
Sourcing standards
- Primary sources first: the CFPB, the FTC, the Federal Reserve, state financial regulators, and statute text
- Statistics are linked to the original publisher, with the publication date shown
- We do not cite another lender's marketing page as evidence for a factual claim
- Where a claim describes typical market practice rather than our own terms, we say so on the page
How we handle our own numbers
Rates, fees, and examples on this site are drawn from one internal rate card. When that card changes, every affected page is updated in the same release, including the calculators and the representative example in the footer. If you find a figure on one page that contradicts another, that is an error and we want to hear about it.
Sample pricing disclosure
Figures currently published across this site are sample pricing used for illustration during build. They will be replaced with approved rates before launch, and this notice will be removed at that point.
Corrections
When we get something wrong we correct it rather than quietly deleting it. Material corrections to a factual claim are noted at the foot of the page with the date and a one-line description of what changed. Email [email protected] and you will get a reply within [two business days].
Independence and conflicts
- No third party pays to appear on this site, and we run no advertising
- We do not pay for reviews, offer incentives for positive reviews, or remove negative ones. Our review policy is described on the reviews page
- Where a page mentions an alternative that would cost you less than borrowing from us, that is deliberate, and no commercial consideration applies
- Our revenue model is explained on how we make money
Use of AI tools
Automated tools may be used for drafting, research summarisation, and code. No page is published on the strength of an automated draft alone: a named human reviews every claim, and the named reviewer, not the tool, is accountable for accuracy. Customer-facing figures are never generated by a model; they come from the rate card.
What we will not publish
- Guarantees of approval, or the phrase "guaranteed approval" in any form
- Invented customer testimonials, or reviews attributed to people who did not write them
- Comparisons that hide a fee in order to make our pricing look better
- Urgency devices such as fake countdowns or invented limited availability
| Content type | Reviewed by | Review cycle |
|---|---|---|
| Rate and fee pages | Chief Compliance Officer | On every rate change, minimum quarterly |
| Calculators | Head of Credit | On every rate change, minimum quarterly |
| Product pages | Chief Compliance Officer | Quarterly |
| State licensing pages | Chief Compliance Officer | On licence change, minimum quarterly |
| Educational articles | Head of Credit | Every six months |
This policy was last reviewed on by .